The services provided by the limited liability company CHAMLOCKERS, registered with the Annecy Trade and Companies Register under number Annecy B 452 861 024, VAT number: FR17452861024, with its registered office at 118, route des Rives 74400 Chamonix Mt-Blanc, are governed by these general terms and conditions.
Contact – Email address: contact@chamlockers.com

Article 1 – OBJECT

These general terms and conditions of sale (hereinafter referred to as “GTC”) govern the provision of automated lockers for luggage storage, hereinafter referred to as “Luggage Storage,” in a secure space located at 47, Place de la Gare – 74400 CHAMONIX Mt Blanc (opposite the train station), for variable durations (by the hour, by the day, or for several days).

Article 2 – LUGGAGE STORAGE CONDITIONS

2.1 The reservation and management of the Luggage Storage are handled directly at the ChamLockers premises in Chamonix Mont Blanc or via its website www.chamlockers.com. The customer must create their reservation on the ChamLockers website or use a physical terminal to access the service.

2.2 ChamLockers ensures the safekeeping and storage of luggage deposited in the lockers during the storage period.

2.3 The Luggage Storage service offered by ChamLockers is intended for persons over 18 years of age and is prohibited for unaccompanied minors.

2.4 The customer has exclusive use and unlimited access to their luggage locker throughout the duration of their reservation, within the opening hours: every day from 7 am to 11 pm. Outside these hours, no access, deposit, or retrieval will be possible.

Article 3 – AUTHORIZED AND PROHIBITED LUGGAGE

3.1 The customer undertakes not to store in the locker any illegal, dangerous, or perishable items. Accepted for storage, within the locker’s capacity, are suitcases, baskets, handbags, travel bags and similar items, keys, personal effects, documents, etc.

3.2 The luggage must be properly closed.

3.3 List of items prohibited from storage:

• Goods or materials that are easily flammable, dangerous, perishable, emitting foul odors, or likely to cause damage to the luggage storage infrastructure or other stored luggage.
• All means of payment, cash, securities, negotiable instruments.
• Jewelry, precious metals, works of art.
• Official, commercial, business, manuscript, or travel documents.
• Items with a unit value generally exceeding €750.
• Luggage weighing more than 25 kg.
• Animals, plants, or any other living species.
• Items prohibited by law or considered dangerous under current legislation, or items that, due to their nature or packaging, could cause damage to persons or the environment.
• Any material that could be considered pornographic or indecent.
• Explosives, firearms, and bladed weapons.
• Any stolen or illegally held item.
• Narcotic or psychotropic drugs and any illegal substance.

3.4 ChamLockers disclaims any responsibility in the event of the deposit of any item prohibited from storage in the lockers, as per the list of prohibited items below.

3.5 ChamLockers reserves the right to open a locker in case of suspicion of illegal or dangerous content.

Article 4 – LIABILITY

4.1 ChamLockers undertakes to take all necessary measures to secure the lockers and prevent any risk of theft or damage. The ChamLockers premises are equipped with 24/7 video surveillance. Telephone assistance (French/English) is available at the ChamLockers premises from 7 am to 11 pm. Remote unlocking of lockers by ChamLockers is possible in case of emergency.

4.2 The customer must ensure the proper locking of their locker when depositing their luggage and not leave anything behind when retrieving it.

4.3 ChamLockers cannot be held responsible for any loss, theft, or damage to luggage due to the customer not locking the locker during a deposit or temporary access, or any possible oversight when finally retrieving their luggage. ChamLockers cannot be held responsible for any loss, theft, or damage to luggage occurring after the customer has confirmed the final retrieval of their luggage or during temporary access to their locker.

4.4 The customer is responsible for the contents of their luggage and declares having taken note of the list of authorized and prohibited items for storage. ChamLockers cannot be held responsible if prohibited items or products are nevertheless placed in storage by the customer in its premises.

4.5 The customer is responsible for the selection of their locker. They must ensure that the size of their luggage corresponds to the size of the locker they have chosen before validating their reservation. Size templates are available at the ChamLockers premises, and dimensions (cm/inches) are displayed on the chamlocker.com website. They must also verify that the storage duration chosen corresponds to the opening hours.

4.6 The customer is responsible for any damage caused to the lockers and must reimburse the repair or replacement costs.

4.7 ChamLockers’ liability in case of theft, loss, or damage to items deposited in the lockers is limited to €750 (seven hundred and fifty) per locker, except in cases of gross negligence or proven intentional fault on its part or the exclusions of liability provided for in Article 4.2.

4.8 ChamLockers cannot, under any circumstances, be held responsible for any loss, theft, or damage to luggage left unattended by its owner after the locker is opened, as well as during transfer to its premises, or during the storage period, or when taken by a person or service provider appointed by the customer, of an “Abandoned” baggage.

Article 5 – PROCEDURE FOR DEPOSITING AND RETRIEVING LUGGAGE

5.1 Procedure for depositing luggage:
When depositing, by validating the payment for their storage, the customer declares that their luggage does not belong to the non-accepted items for storage (see list of prohibited items).

5.1.1 Reservation at the ChamLockers premises:

1. The customer scans, using their mobile phone, the QR Code posted on the entrance door and enters their mobile phone number.
2. They receive, in return, a QR Code and a validation code to allow them to unlock the entrance door and access the reservation terminal.
3. The customer identifies themselves at the reservation terminal using their codes and chooses the storage duration, the size of their locker, and proceeds with the payment by Credit Card.
4. After payment validation, the chosen locker opens automatically.
5. After loading their luggage, the customer closes the locker door, ensuring it is properly locked, before leaving ChamLockers.

5.1.2 Online reservation on the chamlockers.com website

1. When making the online reservation and after payment validation, the customer receives a QR Code and a validation code by email, at the address indicated during their registration.
2. Upon arrival at ChamLockers, the customer unlocks the entrance door and identifies themselves at the reservation terminal using the received QR Code and validation code.
3. The reserved locker opens automatically from the reservation time. Any early deposit cannot be made.
4. After loading their luggage, the customer closes the locker door, ensuring it is properly locked, before leaving ChamLockers.

5.2 Procedure for retrieving luggage:
When retrieving their luggage, the customer is invited to confirm if this retrieval is final or not. The reservation terminal will verify that the retrieval time corresponds to the initial storage duration and will automatically unlock the locker. In case of exceeding the initial storage duration, the customer must pay the amount displayed by the reservation terminal before being able to retrieve their luggage.
The customer has 30 seconds to retrieve their luggage. The customer must ensure that nothing is left in the locker when they leave ChamLockers. In case of difficulty, the customer must scan a QR CODE located in the ChamLockers premises to initiate the emergency procedure.

Article 6 – “ABANDONED” LUGGAGE

6.1 In the event of luggage not retrieved more than 24 hours after the expiration of the initial storage duration, it will be considered Abandoned.

6.2 ChamLockers will proceed to open the locker and keep the luggage in its premises for a maximum duration of 30 days. Beyond this period, it will be handed over to the competent authorities (lost and found service).

6.3 During this 30-day period, the customer can contact ChamLockers by email at contact@chamlockers.com to arrange the restitution of their luggage.

6.4 A flat file fee of €30 as well as storage fees of €5 per day (from the day the luggage is considered “Abandoned”) will be applied in addition to the tariff applied in case of delay (Article 7.5). The restitution of the luggage will only be made to its owner, a person or service provider appointed by them, after full payment, by bank transfer, of the amount of the storage duration overrun, the flat fees, and the storage fees. The re-shipment of an Abandoned luggage to its owner will be at the exclusive charge of the customer. They will arrange the collection of their luggage by a person, a carrier, or a service provider of their choice. They will inform ChamLockers by email at contact@chamlockers.com at least 24 hours in advance of the re-shipment arrangements as well as the identity of the person or service provider to whom ChamLockers should hand over the luggage.

Article 7 – PRICING AND PAYMENT

7.1 The storage rates are inclusive of all taxes (VAT included), clearly displayed on the ChamLockers website and inside the premises. They are subject to change without notice. A display of the rates in effect on the day of the reservation is available directly in the ChamLockers premises, on the reservation terminal, and on the chamlockers.com website.

7.2 Payment is due at the time of the locker reservation and will be made exclusively by credit card. In case of payment failure for any reason, the reservation is not effective. Additional fees are charged in case of luggage retrieval with a delay of more than 24 hours (Article 6-4). If a customer does not comply with the retrieval times indicated, the amount of the additional overrun will be payable (Article 7.5).

7.3 The storage formulas chosen and validated by the customer are neither modifiable nor refundable, subject to Article 8 – CANCELLATION AND REFUND.
The rates vary depending on the size of the locker and the chosen formula.

7.4 Any storage formula chosen and validated by the customer at the time of their reservation is due in full, even if the customer makes an early final retrieval of their luggage.

7.5 The tariff automatically applied following a delay in luggage retrieval is due, and no discount or refund (even partial) will be granted.
The amount due in case of delay is calculated automatically as follows:
For the initial “hourly” storage package: the overrun automatically results in the billing of the following hour, up to a maximum of 5 hours from the start of the initial reservation. From the 6th hour, the “daily” storage rate is applied until the limit of the opening hours (11 pm), and for any subsequent days of delay (depending on availability), with a maximum of 3 days.
For the “daily” storage package: the overrun automatically results in the billing of the “daily” package for the following day and for any subsequent days of delay (up to 3 days depending on availability).
For the “Long Duration” storage package: the overrun automatically results in the billing of the “Long Duration” package for the following day and for each subsequent day of delay (depending on availability), with a maximum of 3 days.

Article 8 – CANCELLATION AND REFUND

8.1 Reservations and cancellations made online:

8.1.1 Only reservations made on the chamlockers.com website can be canceled under certain conditions. Customers can cancel their reservation up to 48 hours before the scheduled start time of the storage. In this case, a refund will be made. No refund will be made for cancellations made less than 48 hours before the scheduled start time of the storage. The refund of the reservation will be made by bank transfer, after deducting the flat management fees, within a maximum of 15 days after the cancellation date.

8.1.2 A flat management fee of €15 will be applied for any cancellation.

8.2 Reservations and cancellation of reservations made on the premises: reservations made on the premises cannot be canceled or modified.

Article 9 – INSURANCE

9.1 ChamLockers maintains insurance covering the risks related to its activity, in accordance with legal requirements. The stored content is covered up to a limit of €750 per locker, excluding all items prohibited from storage (see List of Authorized and Non-Authorized Items) and subject to the customer’s compliance with these GTC, as well as the presentation of a proof of purchase.

9.2 Customers are encouraged to take out personal insurance to cover valuable items they choose to store in the lockers.

9.3 In case of a claim, the customer must immediately notify ChamLockers through the telephone assistance located in its premises, or by email, specifying their name and telephone number at: contact@ChamLockers.com

9.4 Claims and requests for compensation, accompanied by all proofs of purchase, must be sent by email to contact@chamlockers.com within a maximum of 3 days from the time the claim is noted.

Article 10 – SECURITY AND CONFIDENTIALITY

ChamLockers implements all necessary measures to ensure the security of transactions and the confidentiality of customers’ personal data.
By accepting these General Terms and Conditions, the Customer and ChamLockers agree to comply with the terms and conditions for the protection of personal data. ChamLockers is responsible for the processing of customers’ personal data collected in the context of the creation and management of the customer account, and their navigation on the site.
ChamLockers takes appropriate measures to ensure the protection and confidentiality of the personal data it holds or processes in compliance with the provisions of the GDPR.

10.1 Necessity of collection
The Customer communicates to the SMARTLOCKERS platform, which manages reservations, and to ChamLockers certain personal data necessary for the provision of the requested Service, namely: birth name, first name, email address, telephone number, date of birth.
If the Customer does not wish to communicate the requested information, or objects to its use by ChamLockers, it may be impossible for ChamLockers to offer the storage service.

10.2 Duration of retention
All collected personal data is processed and retained for a period of 3 years from the retrieval of the luggage.
Upon expiration of the retention periods, the personal data will be permanently deleted or anonymized.

10.3 Destination of data
In addition to ChamLockers’ internal services, the recipients of personal information are: SMARTLOCKERS and STRIPE
The customer’s personal data will not be transmitted to third parties for commercial purposes without consent.

10.4 Customer’s rights
In accordance with the applicable regulations, the customer has the right to access, rectify, object to, limit the processing, erase, and portability of their information, which they can exercise by directly addressing a request to the management by simple written request.
In case of difficulty related to the management of their personal data, the customer can file a complaint with the data controller, the data protection officer, or with the Cnil or any other competent authority.
The data controller is Mr. Denis GAVOILLE.

Article 11 – MODIFICATIONS OF THE GENERAL TERMS AND CONDITIONS OF SALE

ChamLockers reserves the right to modify these GTC at any time. The modifications will take effect immediately after their publication on the ChamLockers website.

Article 12 – DISPUTES

12.4 In case of a dispute, the customer is invited to contact ChamLockers’ customer service to attempt to find an amicable solution.

12.2 In the absence of an amicable resolution, any dispute will be submitted to the competent jurisdiction in accordance with the provisions of French law.

12.3 The consumer customer can resort to a consumer mediator free of charge for the amicable resolution of the dispute in accordance with Articles L.611-1 and following of the Consumer Code.

Article 13 – RIGHT OF WITHDRAWAL (FOR CONSUMERS)

13.1 In accordance with Article L. 221-18 of the Consumer Code, the consumer has a period of 14 days to exercise their right of withdrawal from the reservation on the ChamLockers website, without having to justify reasons and with the application of the financial conditions provided for by Article 8 – CANCELLATION AND REFUND.

13.2 The withdrawal period starts from the day of the reservation.

13.3 To exercise the right of withdrawal, the consumer must notify their decision to withdraw by means of an unambiguous statement by postal or electronic mail to the following address: contact@chamlockers.com

13.4 If the consumer requests to benefit from the storage service before the end of the 14-day withdrawal period, the consumer expressly waives their right of withdrawal for the effectively used storage period, or if the execution of the provision of the storage has started with the consumer’s agreement, then the right of withdrawal will not apply.

Article 14 – ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS

The use of ChamLockers’ services implies the full and complete acceptance of these GTC. The customer acknowledges having taken note of the GTC before any reservation and declares accepting them without reserve.

Article 15 – APPLICABLE LAW – LANGUAGE

These General Terms and Conditions are governed by French law.
Any disputes that could not be resolved amicably between ChamLockers and the Customer will be submitted to the competent courts under the conditions of common law. The customer is informed that they can, in any case, resort to conventional mediation, notably with the Consumption Mediation Commission (Art. L 612-1 of the Consumer Code) or with existing sectoral mediation bodies, or to any alternative dispute resolution method in case of a dispute.

These GTC are written in the French language. In the event they are translated into one or more foreign languages, only the French text will be authoritative in case of a dispute.